In their book, Reengineering the Corporation, Michael Hammer and James Champy estimated that up to 70% of organizations that undertake a reengineering effort “fail to achieve the dramatic results they intended”. The reason? “Most reengineering failures stem from breakdowns in leadership. Without strong, aggressive, committed and knowledgeable leadership, there will be no one to convince the people affected by the reengineering that no alternative exists and that the results will be worth the agony of the process.”
We are amid real change in our industry. The consumer is in control. These are dangerous and exciting times for everyone. Dangerous because if we fail to stay ahead of the curve, we will be out of business. Exciting because there are great opportunities for those who are not afraid to change.
Great leaders communicate their visions to the people they lead, thereby accelerating the fulfillment of their goals.
Agents want leadership. They want to be a part of something great. Strong leadership eliminates the fear that they experience from time to time. Now is definitely one of those times.